Privacy Policy for ZVI AI Application

Last updated: March 26, 2026

ZVI LLC ("we", "our", or "us") operates the ZVI mobile application and website at zvi.app. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect the following information when you use ZVI:

• Email address — provided during registration, used for account identification and communication.
• Voice recordings — temporarily processed for speech-to-text conversion using your on-device speech recognition. Voice audio is not stored on our servers.
• Conversation transcripts — the text of your conversations with ZVI is stored to provide persistent memory and personalized responses across sessions.
• Usage data — session duration and time balance information for billing purposes.
• Conversation summaries — AI-generated summaries of your sessions to improve the personalization of future interactions.

How We Use Your Information

• To provide and personalize the ZVI conversational experience.
• To remember context from your previous sessions.
• To track your usage time for billing purposes.
• To generate and deliver voice responses.
• To communicate with you about your account.

Third-Party Services

We use third-party service providers to operate ZVI. These providers process data only as necessary to deliver their services and are contractually or by policy prohibited from using your data for their own purposes, including AI model training. Our providers fall into the following categories:

• AI processing — your conversation text is sent to an AI service provider to generate responses. Your data is processed via API and is not used to train AI models.
• Voice synthesis — text responses are converted to voice audio by a third-party speech service.
• Memory and retrieval — conversation summaries and embeddings are stored using a vector database service to enable personalized, context-aware responses across sessions.
• Cloud hosting — our backend infrastructure is hosted on a cloud platform provider.
• Payment processing — payments on our website are handled by a PCI-compliant third-party payment processor. Payment processing is not available within the mobile app.
• On-device speech recognition — voice input is processed using your device's built-in speech recognition. Audio does not leave your device for this purpose.
• Email delivery — transactional emails (verification codes, receipts) are sent through a third-party email service.

If you would like to know which specific providers we use, please contact us.

Conversation Access

ZVI is an app designed to serve as an extension and emissary for Zvi Ish-Shalom. As such, Zvi Ish-Shalom is the only human with access to conversation logs. He may occasionally spot-check conversations for quality-control purposes or access full transcripts or summaries of users' sessions. Do not share personal information with the ZVI app that you do not want Zvi Ish-Shalom to see. No other staff, contractors, or third parties have access to the content of your conversations.

Research, Teaching, and Publication

Conversations may inform Zvi's ongoing teaching and writing. After your email is removed and personal names are replaced with pseudonyms, anonymized excerpts and themes from sessions may be used to (a) analyze and improve ZVI, (b) shape collective transmissions and teachings drawn from patterns across the community, and (c) appear as case studies in books or other writing by Zvi Ish-Shalom. We do not publish your email, real name, or other direct identifiers. Because spiritual conversations often contain personal narrative, anonymization reduces but does not eliminate the chance that someone who knows you well could recognize your story from context — please share with that in mind. If you would prefer your conversations not be used this way, email team@zvi.app and we will exclude your account.

Data Storage and Security

Your conversation data and user summaries are encrypted at industry standards. Authentication tokens are stored in your browser's local storage and used to authenticate your requests with our service. Tokens expire periodically and grant access only to your own account. No passwords are used in this authentication system.

Data Retention

We retain your conversation data and summaries for as long as your account is active. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

• Request access to your personal data.
• Request deletion of your personal data.
• Request correction of inaccurate data.
• Withdraw consent for data processing.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:
team@zvi.app

ZVI LLC
zvi.app

Privacy Policy for ZVI Website and Offerings

Last Updated: March 2026

1. Introduction

Welcome to ZVI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our audio transmissions and newsletters.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Register on the website.
• Use the ZVI Mandala tool.
• Subscribe to our newsletter.
• Participate in our live streams or access recordings.
• Contact us for support.

The personal information we collect may include:

• Email address.
• First name and last name.
• Usage data (how you interact with our audio player).
• Prompts and responses from ZVI Mandala tool.

3. How We Use Your Information

We use the information we collect or receive:

• To send you administrative information, such as product, service, and new feature information.
• To fulfill and manage your orders or subscriptions.
• To send you marketing and promotional communications (you can opt-out at any time).
• To improve our website and user experience.

4. Disclosure of Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties without your consent, except as described in this policy (e.g., service providers like Squarespace or email marketing platforms).

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

6. Contact Us

If you have questions or comments about this policy, you may email us at: team@zvi.app